At Bergmanns, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return according to the terms below.

1. Return Eligibility

Products may be returned if:

• The return request is made within 14 days of delivery
• The item is unused and in its original condition
• The product is returned in its original packaging

Items that show signs of use may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Products damaged due to misuse

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method.

Refund processing times may vary depending on your payment provider.

4. Return Shipping

Customers are responsible for return shipping costs unless the product received is defective or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

We will arrange a replacement or refund.

6. Contact for Returns

Email: support@bergmannsleder.de
Phone: +49 777 8083899