{"id":13,"date":"2026-03-10T03:38:05","date_gmt":"2026-03-10T03:38:05","guid":{"rendered":"https:\/\/bergmannsleder.de\/?page_id=13"},"modified":"2026-03-10T03:41:02","modified_gmt":"2026-03-10T03:41:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bergmannsleder.de\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-7b519ef9 e-flex e-con-boxed e-con e-parent\" data-id=\"7b519ef9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cad07 elementor-widget elementor-widget-heading\" data-id=\"f8cad07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3373a009 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"3373a009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4071\" data-end=\"4242\">At Bergmanns, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, you may request a return according to the terms below.<\/p>\n<h2 data-section-id=\"1r830il\" data-start=\"4249\" data-end=\"4273\">1. Return Eligibility<\/h2>\n<p data-start=\"4275\" data-end=\"4303\">Products may be returned if:<\/p>\n<ul>\n<li data-start=\"4307\" data-end=\"4362\">The return request is made within 14 days of delivery<\/li>\n<li data-start=\"4365\" data-end=\"4415\">The item is unused and in its original condition<\/li>\n<li data-start=\"4418\" data-end=\"4467\">The product is returned in its original packaging<\/li>\n<\/ul>\n<p data-start=\"4469\" data-end=\"4531\">Items that show signs of use may not be eligible for a refund.<\/p>\n<h2 data-section-id=\"b4tm71\" data-start=\"4538\" data-end=\"4564\">2. Non-Returnable Items<\/h2>\n<p data-start=\"4566\" data-end=\"4605\">The following items cannot be returned:<\/p>\n<ul>\n<li data-start=\"4609\" data-end=\"4646\">Customized or personalized products<\/li>\n<li data-start=\"4649\" data-end=\"4679\">Products damaged due to misuse<\/li>\n<\/ul>\n<h2 data-section-id=\"15u9tfh\" data-start=\"4686\" data-end=\"4706\">3. Refund Process<\/h2>\n<p data-start=\"4708\" data-end=\"4810\">Once we receive and inspect the returned item, we will notify you regarding the status of your refund.<\/p>\n<p data-start=\"4812\" data-end=\"4885\">If approved, the refund will be processed to the original payment method.<\/p>\n<p data-start=\"4887\" data-end=\"4955\">Refund processing times may vary depending on your payment provider.<\/p>\n<h2 data-section-id=\"ps9vaf\" data-start=\"4962\" data-end=\"4983\">4. Return Shipping<\/h2>\n<p data-start=\"4985\" data-end=\"5091\">Customers are responsible for return shipping costs unless the product received is defective or incorrect.<\/p>\n<h2 data-section-id=\"hig1oz\" data-start=\"5098\" data-end=\"5130\">5. Damaged or Incorrect Items<\/h2>\n<p data-start=\"5132\" data-end=\"5263\">If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.<\/p>\n<p data-start=\"5265\" data-end=\"5305\">We will arrange a replacement or refund.<\/p>\n<h2 data-section-id=\"1ksa733\" data-start=\"5312\" data-end=\"5337\">6. Contact for Returns<\/h2>\n<p data-start=\"5339\" data-end=\"5396\">Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5346\" data-end=\"5371\">support@bergmannsleder.de<\/a><br data-start=\"5371\" data-end=\"5374\" \/>Phone: +49 777 8083899<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At Bergmanns, customer satisfaction is very important to us. If you are not completely satisfied with<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":29764,"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/29764"}],"wp:attachment":[{"href":"https:\/\/bergmannsleder.de\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}